Internal Sales Clerk
About the role
Position Type: Full-Time | Office-Based
About the Role
We are seeking a driven, organised, and customer-focused Internal Sales Clerk with solid FMCG industry experience. The ideal candidate thrives in a fast-paced environment, enjoys building strong client relationships, and is confident in making outbound calls to existing and potential customers.
Responsibilities
Key Responsibilities
• Manage and process customer orders accurately and efficiently.
• Conduct outbound calls to clients to promote products, secure orders, and maintain strong relationships.
• Provide exceptional customer service and resolve queries promptly.
• Support the sales team with administrative tasks, quotations, and follow-ups.
• Monitor stock availability and coordinate with warehouse and logistics teams.
• Maintain updated customer records and ensure data accuracy.
• Assist with sales reporting and general office duties as required.
Requirements
Minimum Requirements
• 2–3 years’ experience in FMCG internal sales /call centre customer service.
• Strong telephone communication skills and confidence in calling clients.
• Excellent administrative and organizational abilities.
• Proficient in MS Office (Excel, Outlook, Word).
• Ability to work under pressure and manage multiple tasks.
• Professional, friendly, and service-driven approach.
Competencies
• Strong attention to detail.
• Excellent verbal and written communication skills.
• Ability to build rapport with clients.
• Team player with a proactive mindset.
• Reliable, punctual, and committed to high-quality work.