Booking Administrator
About the role
🌿 WE’RE EXPANDING OUR POTCHEFSTROOM BRANCH! 🌿
Royal Tree Spa is looking for a dedicated and organised BOOKING ADMINISTRATOR to join our growing team! 💚
Are you professional, friendly and passionate about customer service? We want to hear from you!
📍 Location: Potchefstroom
📧 Send your CV to: royaltreepotchefstroomcv@gmail.com
Responsibilities
KEY DUTIES
• Manage and coordinate daily spa bookings and appointments.
• Handle booking enquiries via WhatsApp, telephone and email.
• Confirm appointments and follow up on outstanding confirmations.
• Manage cancellations, rescheduling and booking changes.
• Maintain accurate and updated booking schedules.
• Coordinate therapist availability and treatment times.
• Prevent double bookings and scheduling conflicts.
• Process booking deposits and verify proof of payments.
• Issue vouchers and maintain accurate voucher records.
• Provide clients with information regarding treatments, packages and specials.
• Maintain accurate client records and booking information.
• Prepare daily booking schedules and booking reports.
• Ensure all bookings comply with company policies and procedures.
• Assist management with general booking administration.
Requirements
REQUIREMENTS
• Age 25 years and older.
• Previous booking administration, reception or customer service experience advantageous.
• Excellent communication skills in English and Afrikaans.
• Computer literate with experience in email, WhatsApp and booking systems.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Ability to multitask and work under pressure.
• Professional, friendly and customer-focused.
• Reliable, honest and trustworthy.
• Able to work independently and as part of a team.
• Flexible working hours, including weekends when required.
Apply on The Go-To Guy Job Board →